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Customer Service
Posted By: Kristine Stubits
Reference ID: kristine@mtkstaff.com
Industry: Other
Job Type: Temp To Perm
Location: Woodbury, NY US
Salary Offered: Hourly: $22.00+
Experience Req: 2+
 
Description:

We are looking for Customer Service Representative for a temp to hire position. Our client specializes in Transit Technology.

Qualified candidates will be required to perform the following responsibilities:


•Receive, process and confirm customer Purchase Orders
•Request quotes if one is issued, from Sales/Pricing Department
•Review relevant quotes pertaining to the Purchase Order to confirm pricing
•Responsible for data entry using Microsoft Dynamics AX 2009
•Review Production Report daily and communicate all production requirements on a daily and weekly basis.
•Respond promptly to customer inquiries
•Process vendor returns and follow-up on repair status
•Provide timely and accurate information to incoming customer order status and product knowledge requests
•Process customer orders/changes according to established department policies and procedures
•Process customer and service returns according to established department policies and procedures
•Work closely with the Finance Department to resolve disputed payments
•Contributes to the development and maintenance of standards, policies and procedures regarding customer service


Please submit your resume to eva@mtkstaff.com for immediate consideration

 
Requirements:

Minimum of 5 years recent related experience
Associates degree preferred

•Strong computer skills using MS Office including Word, Excel, Outlook as well as ability to use new programs such as Microsoft Axapta
•Highly developed sense of integrity and commitment to customer satisfaction
•Demonstrate passion for excellence with respect to treating and caring for customers
•Ability to communicate clearly and professionally both verbally and in writing
•Has a pleasant, patient and friendly attitude
•Strong decision making and analytical abilities
•Strong detail orientation and communication/listening skills
•Willingness to work a flexible schedule and occasional overtime when needed
•Possess a strong work ethic and team player mentality

 
 
Keywords:
Job Record Number: 28
 
 
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